Customer Success Specialist

We’re expanding our Customer Success team and hiring a high-performing Customer Success Specialist. You will own the long-term success, retention, and expansion of active customers. This role is analytical, consultative, and performance-driven. You are a partner, not support. If you understand real estate investing, SMS performance, and how to turn data into outcomes, this role fits. This is a direct hire role.

About us

Smarter Contact is the market-leading AI-powered communications platform for real estate professionals in the U.S., powering tens of millions of text and voice conversations every month, helping real estate professionals close more deals.

What You’ll Own

• Own and manage ongoing customer relationships post-onboarding via phone, video, text, and email using our own tech stack
• Complete all daily CRM tasks (to-dos, emails, texts, calls, etc.)
• Conduct regular account performance and campaign reviews
• Analyze...