Customer Success Specialist- Ecommerce

Job Description

Objective

The Ecommerce Customer Success Specialist supports Joseph Ribkoff’s customers by providing courteous, professional assistance via phone, chat, and email. Acting as a key touchpoint for English and French speaking customers, this role ensures seamless order management, resolves inquiries efficiently, and delivers a consistent, world-class customer experience. The objective is to maintain high operational efficiency in a fast-paced ecommerce environment while identifying opportunities to enhance customer satisfaction and foster long-term loyalty.

Responsibilities

• Respond promptly to customer inquiries across phone, chat, and email in English and French
• Support customers with orders, returns, exchanges, shipping, payments, and product information
• Provide guidance on sizing, fit, styling, and product availability
• Resolve issues professionally while maintaining the Joseph Ribkoff brand ...