Customer Success Specialist Fintech - Yogyakarta

Teleperformance

Full-time Indonesia, Special Region of Yogyakarta Business Operations Specialists

Posted:

February 21, 2026

Location:

Indonesia, Special Region of Yogyakarta, Indonesia

Job Description

Overview
Customer Succes Specialist
 Responsibilities 
Handle Customer Inquiries by Chat, Email and Social Media.
Provide Customers about Product and Service Information.
Identify and Escalate Priority Issues.
Documenting All Call Information According to Standard Operating Procedures.
Updating customers profile into computer.
Conduct customer surveys to ascertain level of customer service.
 Qualifications 
Educational Background: Bachelor's Degree in Economics / Finance / Computer Science / Accounting / Business.
Minimum IPK 2,75
Have experience as CS in handling customers through digital media such as live chat and or social media for a minimum of 1 year.
Willing to work in Shifting Schedule including weekend and Public Holiday.
Difable people are welcome (as long as can see. communicate by spoken, and typing on computer).

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Job Overview

Job Type: Full-time

Location: Indonesia, Indonesia

Posted: February 21, 2026

Deadline: April 02, 2026