Customer Success Specialist I

The Customer Success Specialist I is responsible for developing account relationships with external customers as an extension of the Sales Team. This position is the key point of contact for customers and is responsible for facilitating all operational responsibilities that allow focus on selling and providing value to our customers. This role provides customers with exceptional support throughout the entire lifecycle of their contracts.

What You'll Be Doing

• Drive customer retention in assigned regions by earning partnerships and nurturing customer loyalty.
• Discuss strategies with assigned Sales Teams regarding account activity to drive an increase in Revenue through upselling and cross-selling opportunities.
• Ensure a seamless workflow for processing customer orders.
• Provide contract updates per customer and sales teams requests (add items, delete items, term changes, etc.) to Business Operations Specialist. Work directly with external c...