Customer Success Specialist

Customer Success Specialist - Crypto / KL

We are seeking motivated and customer-focused Customer Success Specialists to join our team in
Kuala Lumpur, Malaysia
. As part of OSL, you will play a vital role in delivering exceptional service to our growing customer base. This position offers an exciting opportunity to work in a dynamic and fast-paced environment, supporting OSL's commitment to excellence in the digital asset space.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries through various channels, including live chat and email, while providing a strong customer service experience in a high-volume environment.
• Handle high volumes of inquiries quickly, maintaining accuracy and efficiency in response times.
• Escalate complex issues to senior team members or other departments as needed.
• Utilize CRM tools to manage, track, and resolve customer interactions efficiently.
• Contribute to con...