Customer Success Specialist

The Customer Success Specialist is responsible for ensuring effective onboarding, support, and ongoing satisfaction of clients utilizing Electronic Health Records (EHR) software. This role supports both technical and non-technical aspects of the client experience, including internal support, user training, basic testing, and process optimization. The Customer Success Specialist serves as a key liaison between client staff and internal teams, ensuring the EHR solution is used efficiently and effectively.

Essential Duties and Responsibilities

The Customer Success Specialist will serve as a primary support contact for clients and internal stakeholders, with responsibilities including:

• Provide first-level technical and functional support for EHR software, identifying, investigating, and managing resolution of reported issues.
• Escalate complex issues appropriately and track resolution progress to ensure timely follow-up and client satisfaction...