Customer Success Specialist

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Specialists, providing unrivalled support to clients within the dynamic transportation & logistics industry.

Position

Customer Service Specialist (Bahasa, English and Mandarin Support, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, social media and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.
• Provide VIP services to major customers and maintain customer relationships

Job Requirements

• SPM and above
• Exce...