Customer Success Specialist

We're Hiring: Hotel Reservation Agent | Korean Speaking Customer Service Specialist

Join our team and be part of a fast-paced, customer-focused environment We're looking for a
Hotel Reservation Agent
to handle booking inquiries and deliver outstanding guest experiences across email, live chat, and phone.

What You'll Do

• Manage hotel booking inquiries and reservations
• Provide accurate details on room availability, pricing, and promotions
• Confirm, modify, and follow up on reservations
• Handle guest concerns with professionalism and empathy
• Deliver high-quality service aligned with company standards
• Stay updated on hotel information, events, and offerings
• Support emergency responses according to hotel guidelines
• Contribute to individual and team KPIs

What We're Looking For

• Experience in hotel reservations, concierge, or customer service (preferred)
• Strong ...