Customer Success Specialist

WE'RE HIRING!

At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.

Your next chapter starts here.

In this role, you will:

• Respond to customer inquiries via email, phone, chat, SMS/WhatsApp and in-app support with professionalism, empathy, and accuracy.
• Own and resolve customer issues, coordinating across teams and escalating when necessary.
• Guide customers & installers through onboarding and ensure they feel supported at each touchpoint.
• Partner with the revops, marketing and product team on communications, campaigns, and content creation (FAQ, knowledge base, proactive emails).
• Support product and operations teams with testing, reporting bugs, and documenting patterns from support trends.
• Identify improvement opportuniti...