Customer Success Specialist

Job Title: Customer Support Specialist
Job Description
This role focuses on helping customers, partners, and internal stakeholders realize the full value of an AI-powered, unified customer experience platform that supports the entire lifecycle from planning and design through implementation, onboarding, optimization, and transformation. As a Customer Success Specialist, you will guide customers through onboarding, drive adoption of multiple platform applications and AI capabilities, and manage a high-velocity portfolio of accounts to accelerate time to value, improve resiliency, and deliver a simple, seamless digital experience.
Responsibilities

+ Guide customers through end-to-end platform onboarding, including account creation, CX Cloud migration where applicable, data connector setup for tools such as Catalyst Center, Intersight, Meraki, SD-WAN, and Webex Control Hub, and deployment of the platform link component.

+ Ensure customers can effectively use the...