Customer Success Specialist

Description
We are looking for a Customer Success Specialist to join an insurance organization in Omaha, Nebraska for a Long-term Contract opportunity. This onsite role is suited for a service-focused individual who can handle customer inquiries with care, document interactions accurately, and work across teams to resolve issues efficiently. The position also supports reporting needs, process improvement efforts, and additional operational projects as business needs evolve.


Responsibilities:

• Respond to customer inquiries by using attentive listening and thoughtful follow-up questions to fully understand and resolve concerns.

• Route complex issues to the appropriate teams and coordinate with internal departments to ensure prompt, effective service recovery.

• Record customer details, updates, and case activity with accuracy while maintaining current and organized system documentation.

• Support timely communication standards and ...