Customer Success Specialist

Description
We are looking for a Customer Success Specialist to support policyholders and internal teams from our Omaha, Nebraska location within the insurance industry. This onsite opportunity is a Long-term Contract position and is ideal for someone who thrives in a fast-paced service environment, communicates with confidence, and takes pride in resolving customer concerns thoroughly. The person in this role will manage incoming inquiries, document interactions with accuracy, and collaborate across departments to deliver timely, high-quality support.


Responsibilities:

• Respond to customer inquiries by phone and email, using attentive listening and thoughtful questioning to understand concerns and provide complete, accurate information.

• Route complex issues to the appropriate teams and coordinate follow-up efforts to help ensure customer problems are resolved efficiently.

• Record customer details, service activity, and outcomes in comp...