Customer Success Specialist

Customer Success Specialist
OpenLoop is looking for a Customer Success Specialist to join our team remotely or at
our HQ in Des Moines, Iowa. This role will be a member of the Operations team,
collaborating closely with the Director of Customer Success to ensure a seamless user
experience for clients from contract signing through relationship growth.
About the Role
Responsibilities include, but are not limited to:
Gather complex needs and align them with proper internal resources needed to
power our partners' care delivery systems
Continuously improving existing processes to evolve our product and offerings
Identifying gaps and training clinicians on various requirements needed to run our
services
Working closely with the Implementation, Account Management, and Clinician
Advocacy Teams to close gaps in product and skills development
Management of clinician scheduling and communication
Implementing client and patient workflows into tech platf...