Customer Success Specialist

Customer Success & Support Representative — CLEATUS

CLEATUS is an AI-powered government contracting platform helping small businesses find and win federal, state, and local contracts. We're one of the fastest-growing GovTech startups in the US, and we're looking for a Customer Success & Support Representative to join our distributed team.

This is a high-impact, customer-facing role at the intersection of support, onboarding, and retention. You'll be working directly with small business owners navigating the world of government contracting — helping them get set up, get value, and stay. The right person is energetic, organized, a great communicator, and genuinely motivated to help customers succeed.

What You’ll Do

• Run live video demos for prospective customers, delivering our demo script confidently and tailoring it to each customer’s business
• Lead onboarding and success calls to help new customers get up and running on the platf...