Customer Success Specialist — Retention & Growth

Broadvoice is seeking a Customer Success Specialist in Colombia to strengthen customer relations and ensure optimal product use. In this role, you will manage customer inquiries, handle contract renewals, and conduct proactive outreach to mitigate risks.

The ideal candidate will have experience in client engagement, particularly in environments focused on Unified Communications. Strong project management skills and proficiency with CRM systems like Salesforce are essential for success in this dynamic team environment.