Customer Success Specialist

Company Description: HR Profile
Job Description: Customer Success Specialist (B2B SaaS – Fintech) Remote LATAM
HR Profile
Hiring for a leading financial-technology scale-up At HR Profile, we connect high-impact talent with companies that are reshaping their industries. Today, we're partnering with a fast-growing Fintech SaaS company on the hunt for a Customer Success Specialist who can take customer retention, value delivery, and revenue expansion to the next level. Your Mission You will own the entire post‑sale lifecycle, ensuring customers achieve meaningful, measurable outcomes with the platform. Your work will directly influence churn reduction, Net Revenue Retention (NRR), and overall customer health. This is a high-visibility role where you'll collaborate closely with Sales, Product, and Leadership to stabilize accounts, unlock growth, and build scalable CS processes. What You'll Do Retention & NRR Optimization
Analyze churn signals and execute turnaround strategies t...