Customer Success Specialist

Job Summary
Iron Mountain is seeking a motivated Customer Success Manager to join our Field Sales team. In this role, you will be responsible for driving customer loyalty, ensuring the delivery of high-quality services, and identifying strategic opportunities for revenue growth within enterprise-level accounts. You will join a high-performing partnership of Directors and Business Development Executives dedicated to providing superior information management solutions to senior-level executives.
What You'll Do
In this role, you will:
Drive Customer Loyalty and Retention: Build strategic partnerships with key decision-makers to understand business objectives, providing frequent tactical communication and education on industry trends to ensure superior satisfaction and retention.
Strategic Account Development: Collaborate with the Field Sales team to assess client needs, develop business plans, and position Iron Mountain's total solution offerings to create real value and ...