Customer Success Specialist (Technical & Ai Support)

About UsTheFutureSociety LLC is a founder-led, profitable startup operating The Tarot Ship (290K+ YouTube subscribers), Great Awakener (a premium all-livestream membership platform), and MAX: Your Virtual Oracle GatewayTM — the world's first AI platform powered by the user's natal chart, launching to scale June 9, 2026. Our founder is a world-renowned thought leader, astrologer, and former EVP of a global tech company. We're moving fast as we scale.The MissionBe the human heart behind our AI. As we scale Meta ads for product launches, such as MAX, you ensure every user feels seen, every technical glitch gets solved fast, and every refund request is handled with care.What You'll OwnLaunch Support.Manage the Intercom ticket surge during the June 9th MAX launch and ongoing. Target first-response under 2 hours, resolution under 24 hours.AI & Technical TroubleshootingAnswer user questions about natal chart integration, ephemeris validation, how to talk to MAX prompts, and MAX response quali...