Customer Success Specialist

**Customer Success Specialist****Full-Time - Remote (U.S. Eastern Time Hours)****About the Role**:We're a fast-growing podcast studio producing branded B2B shows for corporate clients—and we're hiring our first **Customer Success Specialist**.
In this role, you'll lead client relationships from onboarding through renewal, ensuring each podcast series launches smoothly, engages the right audience, and delivers measurable value.You'll serve as the main point of contact, guiding clients through planning, production, and promotion.Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.
**What You'll Do**:- Onboard new clients with structured kickoff calls and milestone planning- Coordinate episode production schedules, guest booking, and asset handoffs- Manage timelines and automate task flows using tools like Zapier or Make- Communicate clearly and proactively with clients and inter...