Customer Success Specialist/Manager

In 2026, Flexii (an on-demand work-matching platform operating in Hong Kong, Singapore, and Taiwan) is scaling its mission to unlock people's potential through flexible work. We're searching for a Multi Media Deisgner who can Boost Flexii's growth to the next level.
Job Summary:
The Customer Support Specialist/Manager serves as an expert problem solver and a reliable point of contact for customers across all digital and traditional channels. You will manage complex escalations, mentor junior staff, and contribute to improving our overall service strategies.
Key Responsibilities:
Advanced Problem Solving: Resolve complex inquiries and high-level escalations with professionalism and accuracy.
Team Mentorship: Provide guidance and support to junior representatives and assist in onboarding new team members.
Process Improvement: Identify recurring customer issues and collaborate with cross-functional teams to refine service policies and knowledge base content.
Quality A...