Customer Success Strategy & Operations Manager

The Customer Success Strategy & Automation Team at Zendesk accelerates customer value, adoption, and retention by enabling the Customer Success organization to operate with consistency at global scale.
We do this through tooling, automation, processes and enablement'all in service of our goal of delivering best-in-class customer experience.
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We are seeking a Customer Success Strategy & Ops Manager to oversee and optimize our Customer Success technology stack, with a primary focus on Gong and Gainsight platforms.
This role is pivotal in enhancing our customer engagement strategies, ensuring seamless integration between systems, and driving data-informed decisions to support our FY**** objective of driving best-in-class GRR.
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**Responsibilities**:
- Set the strategy for how we use Gainsight, document requirements, and work with our IT admins to execute on themÂ
- Identify areas for improvement in our workflow and design solutions that drive efficiency...