Customer Success Support Representative

Live Support Analyst – AIMDRIVE-AI

https://aimdrive.Com/

Location: India (Remote / Hybrid)

Experience: 0–3 years

Function: Customer Support / Supply Chain Cost Management Support

The Live Support Analyst will provide real-time, in-platform support to users via chatbot and live chat. The role focuses on helping users understand platform outputs related to price competitiveness, cost breakdowns, and should-cost estimates, while ensuring a smooth and responsive user experience.

This role acts as the human layer for the AI platform.

· Provide live chat and chatbot-assisted support to users during business hours

· Interpret AI-generated outputs (product/service specifications, cost drivers, sources used, factors affecting the cost drivers)...