Customer Success Team Lead

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

In the
Customer Success Team Lead
role, you will run the retention engine for Malaysia.

You will lead a team of 8 Customer Success Managers and own overall GRR and renewal performance across both managed and unmanaged merchant segments. This role is built for someone who thrives on ownership, structure, and execution discipline. You will drive high-touch renewal excellence for key accounts through strong coaching, governance, and escalation management. At the same time, you will partner cross-function...