Customer Success Team Lead

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

In the Customer Success Team Lead role, you will lead a team of Customer Success Managers (CSMs) to drive merchant retention, product adoption, and long-term revenue growth. You will own renewal governance, proactive engagement strategy, and risk management across managed accounts, while partnering closely with the Senior CX Manager to drive execution excellence. As a people leader, you will be accountable for team performance, closing execution gaps, and delivering key business results that enable strong renewals...