Customer Success Team Lead (Santiago)

Job Profile Summary

Responsibilities and Expectations

• Defines professional standards and work methodology within the chapter competence and participate in the solving complex problems or organizational issues that require highest competency level
• Develops a regional people strategy and coach individuals to sustainably find, grow, and keep the best current and future talent
• Through personal commitment and with functional expertise nurtures best practices to ensure chapter role excellence – constantly looks for new knowledge and practices to boost chapter performance
• With inputs from respective Squad Lead manages Monthly/Quarterly/Yearly feedback with chapter members
• In collaboration with Squad Lead is responsible for chapter members performance management (assigns and focuses on functional goals)
• Drives performance improvement programs and conducts applicable disciplinary measures
• Through yearly IPC program...