Customer Success Team Leader

About Coding Giants

At Coding Giants, we are an international coding school for kids and teenagers, currently operating in more than 15 countries. Our mission is to inspire and develop the digital skills of the next generation through innovative, dynamic, and fully hands-on courses.

With a young, multicultural, and fast-growing team, we are seeking individuals who are passionate about customer experience, B2C retention, and team leadership.

The Role

We are looking for a Customer Success Team Leader to guide, motivate, and develop our Customer Success & Retention Specialists. In the initial stage, you will combine operational Customer Success tasks with team management responsibilities, ensuring we achieve retention, satisfaction, and B2C sales goals.

This position requires proven leadership experience, customer retention skills, KPI management, and the ability to thrive in a dynamic, fast-paced environment.

Key Responsibilities – Initial St...