Customer Success Trainer

CUSTOMER SUCESS TRAINER

Summary:

As a key member in the Oracle NetSuite Global Business Unit (GBU) Enablement organization, this position is primarily responsible for our enablement programs in the LATAM Global Delivery Center (GDC) which serves our global team in North America, Latin America, JPAC and EMEA. Customer Success Enablement supports newly hired and, experienced Customer Success Managers, Consultants, Project Managers, Technical Specialists, Customer Support and Trainers. This role is central to onboarding and upskilling the continuing enablement of employees on the NetSuite application, and teaching our customer engagement methodology and business processes.

As a member of the Oracle NetSuite Global Business Unit (GBU), this position is responsible for facilitating learning initiatives for our Customer Success organization. Such activities include conducting workshops, managing instructor-led trainings and guiding learners through...