Customer Sucess Agent

Job Purpose:
 

Acts as the primary point of contact for customer inquiries related to products and services. Drives high adoption of product and service capabilities, increasing license utilization and service hours. Enhances customer engagement by identifying new sales, upselling, and cross-selling opportunities, and effectively transferring them to the sales team. Provides high-quality customer service and sales support to both internal and external customers. Leverages insights from customer interactions to proactively create new business opportunities.

Responsibilities:

• Review CRM cases and provide proper follow-up to current customers

• Engage constantly with customer to keep track of product adoption and consumption levels

• Promptly attend customer escalations and act as a center of contact to engage other departments as required

• Log all activity related to the accounts and ...