Customer Supply Chain Associate

The Customer Supply Chain Associate will be responsible for working with customers on a day-to-day basis and handling inquiries received from customers to ensure that products and services are delivered in a timely manner.

Key Responsibilities

• Work closely with customers to handle day-to-day inquiries.
• Navigate a complex supply chain network consisting of 12 plants and 2 distribution centers.
• Enter and verify orders for accuracy, load weight, pallet count, special considerations, etc.
• Manage orders including monitoring and updating of shipping dates, communicating updates/changes to internal and external customers, and using comprehensive dashboard for daily actions.
• Respond to customer inquiries by phone and email and proactively communicate changes.
• Develop strong customer relationships, which may include some travel across North America for customer/site visits for the purpose of understanding their businesses, ...