Customer Support Account Manager - German Speaker (Onsite)

Position: Customer Support Account Manager - German Speaker (Onsite)

Job Overview:

As a Customer Support Account Manager, you will be responsible for managing and maintaining relationships with our clients. You will be the main point of contact for these clients, ensuring that their needs are met and their expectations are exceeded. This is an onsite position, so you will be based at our office in Athens, Greece.

Key Responsibilities:

- Act as the main point of contact for clients, building and maintaining strong relationships with them

- Understand and anticipate the needs of our clients, and provide them with high-quality and timely support

- Collaborate with our translation and localization teams to ensure that our clients' projects are delivered on time and to their satisfaction

- Proactively identify opportunities to upsell and cross-sell our services to existing clients

- Keep accurate records of client inter...