Customer Support & Accounts Specialist

Overview

The Customer Support & Accounts Specialist (AU Client) position plays a crucial role in managing the customers journey from application to borrower, and through collections and hardship process should the time arise. This position involves maintaining relationships with customers (borrowers), ensuring financial compliance, and optimizing the relationship to retain the customer for many years to come.

Responsibilities

• Act as the primary point of contact for customer enquiries and follow up.
• Understand the customers needs/objectives and circumstances and tailor a solution that is always mutually beneficial to the Customer and Client.
• Build and maintain strong, long-lasting customer relationships through regular communication based on trust, honesty, empathy, and integrity.
• Ensure compliance with financial regulations and standards.
• Stay up to date with changes in financial laws and regulations, implementing ...