Customer Support Administrator – Maxpack Group Ltd

Customer Support Administrator – Maxpack Group Ltd

Maxpack Group Ltd is seeking a detail-oriented and professionalCustomer Support Administrator to join its team in Shrewsbury. This full-time permanent role offers the opportunity to deliver responsive, accurate, and friendly service to customers, ensuring seamless order processing and communication across departments.

• Job Title: Customer Support Administrator
• Company: Maxpack Group Ltd
• Location: Oxon Park, Shrewsbury SY3 5HJ
• Contract Type: Full-Time, Permanent
• Department: Customer Support

Role Overview

The Customer Support Administrator will be the first point of contact for inbound customer calls and emails, handling enquiries, processing orders, and maintaining data integrity. The role supports service KPIs related to order entry, brand delivery performance, and inbox management, working closely with the Customer Support Manager an...