Customer Support Advisor

Adecco are currently recruiting for a Customer Support Advisor for our client based in Newbury.

Key Responsibilities

• Managing inbound and outbound customer calls
• Responding to customer emails and support enquiries
• Liaising with mobile network providers to resolve issues
• Supporting the sales team with product-related queries
• Completing product investigations where required
• Creating, updating, and following up on support tickets
• Giving customers technical advice and support (Full training will be provided)

Skills & Qualifications

• Strong written and verbal communication skills
• Ability to adapt and learn quickly
• Confident PC skills, including use of Word, Excel, and email
• Good organisational and time management skills

Details

• Monday‑Friday Office based with ability to work from home 2 days a week after probat...