Customer Support Advisor - German Speaking

Overview

We are recruiting for a number of brand new German Speaking On Holiday Support Advisors to join us in February 2025.

As an On Holiday Support Advisor, you’ll provide exceptional levels of customer care on in-bound calls, offering solutions and resolving queries to our German speaking customers. You’ll be empowered to do all of this with support from the On Holiday Support Team Leaders and Duty Managers. You’ll work in our Holidays Operations Centre (HOC) on site at our HQ in Luton, at the heart of our customer operations, to support customers while they are on holiday with us.

The role is permanent, full-time and based onsite at our easyJet holidays HQ near Luton Airport. You’ll work a mixture of day and night shifts on a roster of 5-on/5-off, 4-on/5-off, and 5-on/4-off.

What You’ll Do

• Provide exceptional customer care on inbound calls and offer solutions to German-speaking customers
• Identify customers’ needs and resol...