Customer Support Advisor in Colombia

We’re looking for an enthusiastic and reliable Customer Support Advisor to join our growing team at Sufio.

In this role, you’ll provide first-level support to our global users and work closely with our European-based team. You’ll help our customers have an excellent experience with our app by solving problems, offering guidance, and representing our values with empathy and professionalism.

This is a remote contractor position, ideal for someone who enjoys working with international teams and providing exceptional customer service.

About the role

As a Customer Support Advisor, you’ll be on the front line of our user experience answering questions, solving issues, and helping our customers make the most of our app.

You’ll handle a wide variety of inquiries through email and chat, so no two days will be the same. You’ll also collaborate closely with our in-house European-based team to escalate complex cases and share customer feedback that h...