Customer Support Advisor - Italian Speaker (M/F/X)

Are you fluent in both Italian and English?

Are you looking for an opportunity for professional growth?

If so, we have the perfect opportunity for you!

We are currently recruiting for one of Switzerland's largest telecommunications companies.

Are you up for the challenge?

Apply now and bring your talent!

Your role:

• Ensure high solution rate and customer satisfaction at each contact
• Responsibility for dealing with customer contacts by telephone
• Serving the customer to ensure their long-term loyalty
• Receiving incoming customer calls
• Customer advice on all services and offers
• Creation of added value for the customer incl. sales
• Effective communication with customers considering qualitative and quantitative aspects
• Diagnosing tech issues and walk customers through the steps needed to fix various problems related to the technical line (TV, mobile, fi...