Customer Support Advocate

DUTIES AND RSPONSIBILITIES

• Managed and confirms appointments of patients
• Insurance Verification of clients
• Answering Inbound and doing Outbound calls
• Setting up appointments of new patients
• Medical records release
• Familiarizing yourself with and remaining up-to-date with changes with clinic plans and tariffs.
• Greeting customers in a friendly, professional manner using the suggested script.
• Answering telephone and e-mail inquiries in a timely manner.
• Deferring queries to your line manager if you are unable to answer them.
• Furnishing members and health care practitioners with details regarding members' benefits.
• Granting pre-authorizations for medical treatment, if covered.
• Advising members of outstanding co-payments.
• Providing extant and prospective members with the details of network providers.
• Canceling members' plans upon their request, or due to recurre...