Customer Support Agent

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.


Job title: Customer Support Agent - Help Desk Agent L1

Location: Belgrade, RS


24 /7 operations that include weekend support (on rotation).

Multiple positions available.


Position Summary & Key Areas of Responsibility

+ Works directly with customers to resolves recurring or standard problems

+ Works directly with NCR Voyix and 3rd party Vendor technicians to resolve HW or SW problems

+ Provides daily and weekly incident tracking sheets to report on performance

+ Reviews incident history to determine recurring faults

+ Provides technical support and assistance to c...