Customer Support Agent

JOIN EXPATRIO

Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as
Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance)
Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us

YOUR ROLE

You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone

You will make sure that our customers get excellent customer service

Your main tasks will include the verification of documents

You will have your own responsibilities and also support our customer support agents with ad-hoc tasks

You will work together with our service partners to support our customers

YOUR PROFILE

You have some ...