Customer Support Agent

What You’ll Be Doing

• Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow‑up is crucial to ensure resolutions stick.
• Solve problems: solve problems our customers face by collaborating with the rest of the DolarApp team, and come up with product proposals to decrease the workload.
• You will get things done: beyond the scope of work and priorities, it is in the DNA of our DolarApp to do whatever it takes to win.

What you’ll need

• Fluency in English and Spanish and/or Portuguese, verbal and written
• At least 2 years of experience in Customer Support
• Problem‑solving skills, being capable of breaking down a problem into sub‑components to find the root cause and optimal solution
• Eager to work hard and go the extra mile to make our customers happy
• Empathy – being able to interpret users’ concerns and ...