Home / Jobs / Customer Support Agent – Digital and Voice Support at Influx
Posted:
March 02, 2026
Location:
Kenya, Kenya, Kenya

Job Description

Job Description

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.


Customer Support Agent – Digital and Voice Support

Essential Duties:

  • Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues

  • Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs

  • Liaison with other departments to resolve customer issues

  • Communicate effectively and with a positive tone with peers and your manager

  • Contribute to a high-performance and friendly workplace culture

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customers, clients, and...

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    Job Overview

    Job Type: Full-Time
    Location: Kenya, Kenya
    Posted: March 02, 2026
    Deadline: April 11, 2026