Customer Support Agent - Dutch & English

Our client is an international HR and employment-services company that helps businesses expand internationally. On behalf of their partner, a European leader in refurbished electronics, they are seeking a Customer Support Agent to join their Amsterdam team remotely. The company delivers innovative buy-back and resale solutions that extend the life of devices, significantly reduce electronic waste, and support a more sustainable future.

Job Profile for Customer Support Agent

Responsibilities will include, but not be limited to:

• Act as the first point of contact for customers via email and phone, ensuring responses align with company commitments for timeliness, relevance, and quality
• Resolve customer issues and handle inquiries with professionalism and empathy
• Oversee the handling of contentious cases, ensuring correct resolution and a focus on customer satisfaction
• Monitor and improve customer c...