Customer Support Agent | German C2

Customer Support Agent | German C2

Eindhoven, reference 2025-02059

Job description

We are seeking a dedicated Customer Support Representative to join our client's Service Desk team. This role also connects local stakeholders with logistics and technical teams based in Eindhoven, Cologne, and the UK.

Customer Support: Address inquiries via email or phone, ensuring customer questions are resolved professionally and promptly.

Service Coordination: Arrange equipment returns, process service orders, generate shipping labels, and provide clear communication on service workflows.

Order Monitoring: Track service turnaround times, provide regular updates, and create price quotations when required.

Complaint Management: Handle customer complaints efficiently, ensuring timely resolution to maintain satisfaction.

Financial Coordination: Collaborate with the finance team to ensure invoices are accurate...