Customer Support Analyst (2 open roles)

Job Description

Customer Support - Multi-Focus (Customer Service / Support), Individual Contributor.

Reporting to a Customer Support Manager or Customer Support Team Lead. A Customer Support Analyst ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Responds to customer inquiries or issues via phone, fax or email. May track product issues and escalate to appropriate functions for resolution. 

Success in this role is defined by a strong customer first mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be part of a fast paced challenging environment, this opportunity is for you. Job functions are performed in a call center type environment. Experience 1 year with inbound call centers. 

Location: On premises, In office in Reynosa , Mexi...