Customer Support Analyst (Networking)

About the Position

We are seeking an enthusiastic, career‑oriented Customer Support Analyst (Networking) with a passion for providing excellent service. The role involves troubleshooting and resolving customer issues for clients using our Club/Gold Software product, as well as supporting a variety of other offerings. The position will be based at our Karachi or Islamabad office, and you will work closely with clients and internal teams to provide superior service in a fast‑paced, service‑driven environment.

Key Responsibilities

• Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat.
• Troubleshoot software‑related problems and offer timely resolutions, ensuring professional user experience.
• Act as a Tier1 and Tier2 support level for complex technical issues.
• Collaborate with Development, QA, and other departments.
• Document and track client issues through ticketing system...