Customer Support and Admin Officer - Tenancy

• Full-time contract until end of June 2026
• Hourly Pay rate of $52.10/hr - $57.05/hr + super
• 100% work from home – Parramatta office location 

Purpose of the role:
This role provides critical customer support and administrative support to ensure smooth operations while maintaining a strong focus on tenant outcomes. You will engage directly with stakeholders, support contractor performance monitoring, and contribute to service quality and compliance.
  
Key Accountabilities:

• Act as a key point of contact for stakeholder enquiries, ensuring timely and accurate responses
• Triage and manage maintenance-related enquiries, escalating where required
• Investigate and audit contractor behaviour to ensure KPI compliance
• Support complaint resolution processes with a customer-first approach
• Maintain accurate records...