Customer support associate

Company Overview:
Sapyen is a venture-backed Health Tech company pioneering the world’s most accurate, affordable, and convenient at-home male fertility test.
Job Description:
We’re hiring a Customer Support Associate (English-Speaking) to manage inbound customer communications and ensure our users receive clear, timely, and professional support. This is a foundational role focused on delivering a robust customer experience to individuals navigating deeply personal health questions.
You’ll be the first point of contact for patient queries—across email, phone, and live chat. You’ll field questions from customers from across our APAC locations and provide administrative support to internal teams. We’re looking for someone with a track record of excellence in customer support who can handle volume, nuance, and care without dropping detail.
You’ll report to the VP of Operations and work closely with our product, logistics, and clinical teams.
Here’s what you’ll work on