Customer Support Associate Ii (San Pedro Tlaquepaque)

PositionCustomer Support Associate II – Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.What You'll Be DoingProvide expert internal and external customer service, interfacing directly with customers and recommending solutions and/or action plans to internal sales team staff.Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.What You'll NeedTypically requires a 2‐year degree and 2‐4 years of experience or a high school graduate with equivalent related experience.1‐3 years of customer service experience.Intermediate knowledge of Micro...