Customer Support Associate

About the role

As a Customer Support Associate at Jupiter Systems, Inc.', you will be an integral part of our customer success team, providing excellent service and support to our clients. This full-time position is based in Makati City Metro Manila, and you will be responsible for responding to customer inquiries, resolving issues, and ensuring a positive experience for all our customers.

What you'll be doing

1. Handling inbound customer calls and emails in a professional and courteous manner
2. Investigating and resolving customer queries and complaints in a timely and effective manner
3. Documenting customer interactions and maintaining accurate records in our customer relationship management (CRM) system
4. Identifying opportunities to improve customer satisfaction and suggesting process improvements
5. Collaborating with other teams, such as product and engineering, to ensure a seamless customer experience
6. Providing prod...