Customer Support Associate

As a Customer Support and Reservations Associate, your primary role will be to ensure our guests have a wonderful stay with In2thewild. You will be the first point of contact for our guests and a key part of delivering an exceptional customer experience.

Key Responsibilities:

• Manage guest bookings and assist guests in planning their escapes to our Tiny Houses
• Respond to and manage customer inquiries across multiple channels (website, email, social media, etc.)
• Handle online reservations, including upselling and activating offers
• Assist guests via the customer contact line, including troubleshooting inquiries
• Coordinate with internal and external stakeholders such as housekeepers and tradespeople to ensure timely cleaning and maintenance
• Manage and resolve guest complaints professionally
• Collaborate closely with other teams within the business to ensure seamless operations

What We're Looking For: